The Pockets Project offers free shipping & free returns within the United States! International shipping is a flat rate $20.
We hope you love your Pockets Project dress! However, if you are not completely satisfied, you may initiate a return within 30 days of when your order was shipped.
Please follow the steps below to get started:
- Fill out a separate return form for each item you wish to return.
- Print a return shipping label and drop off at your nearest US Post Office or give to your mail carrier within 14 days of requesting the label.
If you return a dress ordered Nov 18-Dec 20, 2023 during our collaboration with Aster Candle, please keep the candles found in the pockets. Your return will be processed minus $20.
If you return a Bonbon dress pre-ordered Oct 25-Nov 1, 2023 during our collaboration with Seniman Calligraphy, please keep the pin found in the pockets. Your return will be processed minus $10.
All dresses must be returned unwashed and unworn, with tags still intact. Once the dress is received and determined to be in good condition, you will receive a refund. Return shipping costs will not be charged on any dresses that use the return shipping label provided (U.S. returns only).
If you choose not to use the printed return label or are shipping internationally, it is recommended to send with a tracking number. Please email firstname.lastname@example.org to request the return shipping address. Returns without a pre-paid shipping label will only be accepted if they are postmarked within 30 days of the date the original order was shipped. The Pockets Project is not responsible for missing packages. We will process your refund within 10 business days of receiving your items and will notify you when the refund is processed.
If you'd like to exchange a dress, the fastest way is to place a new order for the dress you want and return the original dress. The new purchase and return of the original dress will be processed separately.
All orders are packed and shipped within 3 business days of when an order is placed unless our team is on vacation (this information will be displayed on a banner at the top of the website). Shipping options are displayed at checkout, including carrier options and estimated shipping transit time. International orders are shipped via USPS First Class International. The Pockets Project covers duties for all Canadian purchases. For all other international shipments, the customer is responsible for the cost of any import duties or taxes.
Damages and Issues
Please inspect your order when you receive it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
You can always reach out with any questions at email@example.com.